Privacy Policy

Last updated: February 21, 2026

Introduction

TileFlow (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and web services.

Information We Collect

Personal Information

When you create an account, we collect:

Name and email address
Business name (optional)
Phone number (optional)
Profile photo (optional)
Password (encrypted and never stored in plain text)

Business Data

To provide our services, we collect:

Client information (names, contact details, addresses)
Quote and project details
Price book items
Organization and team member information
Photos and design images you upload

Usage Information

We automatically collect:

Device information (type, operating system, app version)
Log data (app usage, features accessed, errors)
Analytics data (anonymized usage patterns)

Payment Information

Subscription payments are processed through Apple App Store or Google Play Store. We do not store your payment card details. We only receive confirmation of successful transactions and subscription status.

How We Use Your Information

We use your information to:

Provide, maintain, and improve our services
Create and manage your account
Process subscriptions and transactions
Send quotes to your clients via email
Provide customer support
Send important updates about the service
Analyze usage to improve features
Ensure security and prevent fraud
Comply with legal obligations

Data Storage and Security

Your data is stored securely using industry-standard encryption:

All data is encrypted in transit using SSL/TLS
Passwords are hashed using bcrypt
Data is stored on secure servers with Supabase
Regular security audits and updates
Access controls and authentication required

While we implement robust security measures, no system is completely secure. We cannot guarantee absolute security of your data.

Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

Service providers (hosting, email delivery, analytics)
Your clients (when you send them quotes)
Team members in your organization
Law enforcement (if required by law)

All third-party service providers are contractually required to protect your data and use it only for the services they provide to us.

Data Retention

We retain your data for as long as:

Your account is active
Needed to provide services
Required by law or for legitimate business purposes

When you delete your account, we delete or anonymize your personal data within 30 days, except where retention is required by law.

Your Rights

You have the right to:

Access your personal data
Correct inaccurate data
Delete your account and data
Export your data
Opt out of marketing communications
Withdraw consent (where applicable)

To exercise these rights, contact us through the app settings or email us at privacy@tileflow.app.

Children's Privacy

TileFlow is not intended for users under 18 years of age. We do not knowingly collect data from children. If you believe we have collected data from a child, please contact us immediately.

International Data Transfers

Your data may be processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your data in compliance with applicable laws.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through the app or via email. Continued use of TileFlow after changes constitutes acceptance of the updated policy.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal data is collected
Right to know if data is sold or disclosed
Right to opt out of data sales (we do not sell data)
Right to deletion
Right to non-discrimination

European Privacy Rights

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

Right to access
Right to rectification
Right to erasure
Right to restrict processing
Right to data portability
Right to object
Right to withdraw consent
Right to lodge a complaint with a supervisory authority

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: privacy@tileflow.app

In-App: Settings → Help Center

We will respond to your inquiry within 30 days.